General Refund Terms

Unless otherwise stated, all fees for Managed WordPress Hosting, Dedicated WordPress Support, Hourly WordPress Support and related service(s) are non-refundable, in whole or in part. This applies even if the monthly subscription service(s) is suspended or terminated prior to the end of the current contract term.

 

General terms apply to all eligible refunds. Special term may apply to a specific product and service and those are outlined below.

 

• No refund will be made if your service is suspended or terminated for cause.

• All refunds are processed in U.S. dollars. You bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of the refund.

• Unless requested otherwise, refunds will be credited to your PayPal account or credit card. Webmaster Support is not responsible for any additional charges imposed by your credit card company or PayPal in the case of a refund.

• Any processing fee will be deducted from the refund. Additional refund requirements may apply based on specific terms and conditions notified to you when initial purchase of the service was made.

Refund Requests

To submit a refund request, please send an email to support@webmastersupport.net. The following information must be included in your request:

 

• The reason for the refund

• Transaction identifying information  such as the account username, email ID, transaction number and domain name

• Any additional information the Customer Service team asks for in order to process your refund request.

Non-Refundable Services

Services are non-refundable, include but not limited to:

• Dedicated Servers or Dedicated IP Addresses

• Any services purchased or acquired at a reduced fee or on promotion.

• Stock image purchases

• Any fees paid by you to Webmaster Support for providing non-service related support.

SSL Certificates

Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable or transferable, in whole or in part.

Contacts

If you have questions about our Refund Policy, please contact us at support@webmastersupport.net

Payment Terms

All services that the Webmaster Support team provides under Managed WordPress Hosting are charged every 1st of the month. This Includes all the hours that have been tracked during the previous month and the monthly plan fee.

All invoices must be paid within 30 days of the day the invoice is issued. There cannot be more than one unpaid invoice outstanding. In such a case where an invoice is outstanding for more than 30 days, Webmaster Support will terminate services. Once an invoice is outstanding for 60 days, Webmaster Support will terminate hosting services at this time.

Hosting

Under the Managed WordPress Hosting plan, Webmaster Support offers to host on Cloud-Powered servers. The client is obligated to host on Webmaster Support’s servers. The client cannot host a website with any other hosting provider.

Support

The Managed WordPress Hosting offers the services below at a set hourly rate identified in your estimate. This monthly plan does not include the 1 hour of free support, which is only included in the Dedicated WordPress Hosting package.

 

  • Content updates
  • Error and bug fixes
  • Design
  • Expert guidance
  • Speed performance
  • Stock Images

This plan does not include free stock images.

Cancellation

Should you wish to cancel your package, the notification must be received in writing at least 15 days before the date of cancellation.  All invoices must be paid.  Once there are no invoices outstanding, the transfer to another hosting provider will be permitted.

Website Design and Development Refund Policy

All website design and development projects require purchase of credits upfront. The approval of refund of used credits will be at the sole discretion of Webmaster Support. Unused credits by default are refundable.

 

  • All Website Design and Development fees or deposits may be refundable if you, the client, cancel within 3 business days, after purchase.
  • Approved refunds are calculated based on the total number of tracked hours worked.

Account Cancellation

In the instance where you decide to cancel your subscription to the Dedicated WordPress Support or the Managed WordPress Hosting plan and there is an outstanding invoice, Webmaster Support is not obliged to transfer the website to another hosting company. In addition, access to transfer the website yourself will not be granted unless and until all invoices have been paid in full.

WordPress Login details

By accepting these terms, the website owner accepts sharing WordPress login details with the Webmaster Support team.

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